Teleperformance (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Group.
Video Teleperformance Philippines
Company Profile
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2016, it reported consolidated revenue of EUR3.649 billion ($4.05 billion, based on EUR1 = $1.11).
The Teleperformance Group operates 163,000 computerized workstations, with more than 217,000 employees across 340 contact centers in 74 countries and serving more than 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2018, Teleperformance marks its 22nd year of continued excellence and leadership in the Philippines. This milestone highlights the company's commitment to steadily provide the best employment experience for Filipinos, proactively support the nation's ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
Maps Teleperformance Philippines
Citizen of the World (COTW)
Established in 2006, Citizen of the World (COTW) is the corporate social responsibility arm of Teleperformance with primary focus on helping underserved sectors of society, including children and the elderly.
Its core objectives are to make Teleperformance charitable efforts systematic and participative for all employees and entities, to unite in a worthy common cause compatible with local needs, to maximize giving levels and encourage colleagues, clients and other audiences to join the company's significant humanitarian commitment and to elevate the pride, loyalty and satisfaction of its employees.
Citizen of the Planet (COTP)
Citizen of the Planet (COTP) is a global corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner.
In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper and other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy and atmosphere Improvements.
A key focus is to minimize our overall Carbon Footprint on a worldwide basis.
Company Milestones
Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.
In 2002, the company opened its headquarters at the Octagon Building in Ortigas Center, Pasig City.
In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.
In 2007, Teleperformance launched its largest contact center in Greenfield District, Mandaluyong City, which later became its official headquarters.
In 2009, the company acquired opened its site at the SM Mall of Asia in Pasay City.
From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque and in Fairview, Quezon City.
In 2011, Teleperformance further expanded with the opening of its sites at the Alphaland Southgate in Makati and at the Cebu Business Park, its first site in Cebu.
Also in 2011, Teleperformance Philippines was recognized by the International ICT Awards as Employer of the Year for its excellent employee support programs.
In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.
In July 2014, Teleperformance announced its acquisition of Aegis' operations in the Philippines, United States and Puerto Rico from Essar Global Fund's AGC Holdings for $610 million.
In 2015, Teleperformance opens two more sites SM Aura in Taguig City and Fairview Terraces in Quezon City
From 2012 to 2015, Teleperformance has consecutively won the Frost & Sullivan Asia Pacific Contact Center Provider of the Year award.
In 2016, Teleperformance launched its sites in Silver City, Pasig City and Cagayan de Oro City
Awards and Recognition
2017
- Philippine Economic Zone Authority (PEZA) Outstanding Employer of the Year
- Philippine Economic Zone Authority (PEZA) Community Project of the Year
- Outstanding Employer of the Year - 2017 Philippine Economic Zone Authority Awards
- 2017 National Outstanding Volunteer Award
- Asia CEO Awards Top Employer of the Year
2016
- Frost & Sullivan Asia Pacific Contact Center Outsourcing Provider of the Year
- Opens 18th site at Centrio Mall in Cagayan de Oro City
- Opens 17th business site at Silver City in Pasig City
2015
- Frost & Sullivan Award for Contact Center Outsourcing Service Provider
- Opens recruitment center at Metro Point Mall in Pasay City
- Opens 16th site at SM Aura in Taguig City
2014
- Philippine Economic Zone Authority (PEZA) | Outsourcing Community Project of the Year
- AON Hewitt | Best Employer of the Year
- Frost & Sullivan Award for Contact Center Outsourcing Service Provider
- Acquires Aegis Philippines operations
- Celebrates 18th Anniversary in the Philippines
2013
- Frost & Sullivan Award for Contact Center Outsourcing Service Provider
- Opens business site at SM City Masinag, Antipolo, Rizal
- Gartner Magic Quadrant for Customer Management
- International Data Corporation | Leader in Size and Scale: Revenue, Agents, Delivery Centers and Global Footprint
- CRM Magazine | Service Leader Winner in the Outsourcing Category
- Everest Group | Global Leader in Contact Center Outsourcing Delivery
- SC Magazine Awards | First-in-Class Data Security and DRP
- Teleperformance Philippines now has 20,000 employees
- Opens first site in Mindanao at SM City Davao
2012
- Gartner Magic Quadrant for Customer Management
- Frost & Sullivan Award for Contact Center Outsourcing Service Provider
- Philippine Economic Zone Authority (PEZA) | Outsourcing Community Project of the Year
- Opens largest recruitment center at Greenfield District, Mandaluyong City
2011
- Expands operations by opening at the Cebu Business Park, Ayala Center
- Opens at Alphaland Southgate, Makati City
- IT Business Process Association of the Philippines (IBPAP) ICT Employer of the Year Award
- Gartner Magic Quadrant for Customer Management
2010
- Black Book of Outsourcing Award | Worldwide Leader CRM Contact Center Outsourcer (revenue basis)
- Gartner Magic Quadrant for Customer Management
- International Data Corporation | Analyst Ranking MarketScape Leader in company leadership, financial strength, sales and distribution strategy
2009
- North American Frost & Sullivan Awardee for Company of the Year
Locations
- Metro Manila and Luzon
- Alphaland Southgate: Alphaland Southgate Mall, Chino Roces Ext., Makati City
- Antipolo: SM City Masinag, Marcos Highway, Antipolo City
- Aura: SM Aura Tower, McKinley Parkway, Taguig City
- Ayala: Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City
- Baguio: SM Fiesta Strip, Harrison Rd., Baguio City
- EDSA - Greenfield: EDSA-IT Center 2, Greenfield District, EDSA cor. United St., Mandaluyong City
- Fairview: New Annex, SM City Fairview, Greater Lagro, Quezon City
- Fairview Terraces: BPO Building, Fairview Terraces, Quirino Highway cor. Maligaya Dr., Quezon City
- Pasay: Mall of Asia Annex Building, SM Mall of Asia Complex, Pasay City
- Rockwell: Rockwell Business Center Tower 2, Ortigas Ave., Pasig City
- Silver City: Silver City 2, Ortigas East, Ugong, Pasig City
- Sucat: Santana Grove, Dr. A. Santos Ave., Parañaque City
- Visayas
- Bacolod: Luxur Place, Magsaysay Ave., Bacolod City
- Cebu - Insular: Insular Life Bldg., Cebu Business Park, Cebu City
- Cebu - I.T. Park: Teleperformance Tower, I. Villa St., Cebu IT Park, Apas, Cebu City
- Mindanao
- Davao: Annex Building, SM City Davao, Quimpo Blvd., Ecoland, Matina, Davao City
- Cagayan de Oro: Centrio Gardens, Capt. Vicente Roa St., Cagayan de Oro City
References
Source of the article : Wikipedia
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